FAQ + Contact

We can't wait to hear from you!

For all other inquiries, please email info@jazz-inspirations.com and our team will reach out as soon as possible.

I'm placing an order for a gift, do you include the receipt in the package?
    We do not include a receipt or invoice in any of our packages. Receipts are emailed to the customer only.
      Can I include a gift note with my order?
          Yes, please write in the box at check out what you would like your gift note to say and we will be sure to include it.
            How long will my order take to process?
              Typically orders are processed within 5-7 business days. Once shipped, orders usually take 2-4 days to arrive. Please note this is an average turnaround time, but some unexpected delays may occur. If you need your order expedited, please email us at info@jazz-inspirations.com Additional fees may apply.
                Shipping & Returns
                How much is shipping?
                  We offer Free Shipping on all U.S. orders $35 and up.
                  Shipping costs are calculated at checkout.
                  Express Shipping costs vary depending on the order total. 
                  The following are the delivery time frames after it has left our shop:

                  Smaller items ship via USPS First Class Mail (3-5 business days)
                  Larger items ship via UPS Ground or Priority mail  (4-5 business days)

                  You are welcome to upgrade to your preferred shipping method at checkout.

                  We are not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, international customs regulations, or any other unforeseen factors.

                  Do you ship internationally?
                    Currently we only ship within the United States and to Canada.

                      Do you accept returns & exchanges?

                        Given that our items are individually customized, we do not accept returns and or exchanges. However, we do understand that things happen. Please reach out to us directly if you have any issues or concerns.
                            Contact us at info@jazz-inspirations.com
                            We are committed to our customers and want to make sure that you're satisfied with your product(s).
                            What to expect when my sign arrives?

                            We are so excited that you finally have your sign in your hands!

                            With your package, we have included an insert with instructions on how to unpack and hang your sign! But just in case, here's a few things you need to know:

                            If you ordered a laser cut name sign/set or cake topper:
                            Depending on the size, your signs will arrive adhered to a wooden backing or cardboard backing with sticky foam.
                            This ensures that your sign remains secure during delivery! We have shipped thousands of signs worldwide and this has been our most successful packaging method! While mishandling can happen, it is a very rare and our clients rave about the security of our packaging!

                            To remove the sign from the backing, please lift gently and evenly from all sides working your way towards the center. 
                            This will allow the foam to loosen up and less likelihood of breakage happening. 
                            We don't recommend trying to pull or yank from one side only or your sign could break.

                             How can I hang my cutout name sign?

                            Our laser cut signs are 1/4” in thickness and due to the nature of our signs, they do not come with any hanging hardware. 

                            To hang, we recommend using extra strong 3M command tape, double sided mounting tape or headless nails to hang. If you will be using it with a backdrop, then you can use fish line string!

                            Please note that laser cut signage is fragile and must be handled with care. Please be sure to fully secure your sign to the wall you will be mounting it on. We recommend that you do not pull or drop your sign. We don't recommend letting children play with them because they will break.

                             Size recommendation

                            Know what you want but not sure how to order? Please don't hesitate to reach out to me! I am always happy to answer any questions.

                            We have been creating signs since 2016 and have worked on all types of projects!

                            Let me know what you are working on, a photo of your project/room (if any) or backdrop, any size dimensions you are working with and I can help guide you in the right direction!

                            email: info@jazz-inspirations.com

                            How tall will the letters of my name sign be? 

                            Height will vary based on the following factors: Width Size, font, and # of letters in the name or word to be customized.

                            Some fonts are taller than others. The longer the name, the shorter the height.

                            If you have any specific questions, please send us a message with the name you wish to customize, ideal size, and font desired.


                            Didn't find the answer to your question? Email us at info@jazz-inspirations.com